Rob Roberts

Spring 1999

Marketing And Management

• I've learned to do both book and field research (especially at SUNY Albany)
• I got practice making "Cold Calls", and have become better and more comfortable making them.
• I learned how to use Microsoft Access
• I got good practice using Access, Excel, Word, E-mail, and the Internet
• I was able to experience making sales calls as well as convincing people to get TriCity Computing Magazine
• I learned a lot about the distribution process and distribution of a free monthly magazine
• I worked in teams
• I got practice meeting deadlines
• I learned to work and think on my own and for myself
• I learned a lot about how a small business is run and what goes into the daily operations of such a business
• I learned to deal with all types of people. Larry was excellent at determining what "type" of person someone is, and that helped me to be able to do the same and then deal with people based on their needs and ways
• I learned something about computers even though I wasn't really even working in that department
• I learned that I should save important documents a bunch of times and in a variety of places
• I learned to fax
• I learned that a lot of "little" jobs can be made to be important if you want them to be
• I learned that you have a choice, and that choice is whether you want to complain about doing something, just do it, or do it really, really well.